1. No. BTDs are currently sold in various kit configurations only, no exceptions.

17. Do you offer any discounts or promotional pricing?

1. We do not offer any discounts, regardless of the order quantity or the buyer's status. With consideration to substantial increase in our production costs and domestic economic conditions, negatively affected by inflation, we can no longer afford any discounts, such as dealer discounts, Military/LE discounts, industry discounts or promotional pricing. Our current website prices are set as low as possible in order to maintain our business activities.
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17. I’m a professional reviewer or magazine writer. Can you send to me a free sample of Borka Tools product?

1. We do not provide free samples for reviews.
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17. I’m a large volume purchaser, or OEM customer. Can you provide free samples
    of Borka tool kits or other Borka items for evaluation?

1. We do not provide free samples. Please purchase samples as a retail customer.
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17. Can our company become a Borka Tools dealer or a distributor?

1. As of today, we do not accept any domestic or international dealer applications.
   We sell to all U.S. customers directly, and do not have any use for distributors.
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17. Do you export any of your products?

1. We do not export our products. We will not ship our products to any destinations located outside the 48 U.S. contiguous states, Hawaii and Alaska. We will not ship to freight, package and mail forwarding companies, located in the U.S.
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17. I have a customer, who is interested in certain Borka Tools products. Will you sell these products to my company for resale to this customer?

1. If your business is related to firearms tools, and if your customer strongly prefers to do business only with your company, we'll give consideration to your request. However, we'll not be selling our products to you at discounted prices.
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17. Our organization is interested to purchase certain quantity of Borka Tools items for use by our members. Should we do business directly with Borka Tools or we can use Borka Tools sales associate to obtain your tools?

1. If you're interested in volume purchase, always send your inquiry to Borka Tools.
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17. Will you provide a quote for a single item? Our organization wishes to see such quote in order to consider a purchase.

1. No, because item(s) price and related shipping charges will be exactly the same as already posted on our website. Quotes for shipping charges will be provided for 4 or more items. If you require a quote for multiple items, to be prepared with consideration to your own terms and conditions of sale, we have to use hired professional to carefully analyze this information. So, get ready for an additional expense, to be paid upfront at a rate of $350/hour. In order to avoid this expense, we suggest that you keep your RFQ as simple as possible, and do not specify your own terms and conditions of sale.
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17. I permanently or temporarily reside in a foreign country. Will you ship retail orders internationally?

1. We do not accept and do not ship any orders to any destinations, located outside borders of the 50 U.S. states. Also, please take into consideration that we do not provide either warranty or technical support for Borka products, located outside the borders of the 50 U.S. states. When our potential customers from outside the borders of the 50 U.S. states try to order our products online, they will be very surprised to see $250,000 shipping charge. Take note that we have to do this in line with PayPal suggestion: "You can not block shipping to a particular country or destination, however for the ones you do not intend to ship to, make the shipping charges so high that it will discourage anyone from placing an order."
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17. I broke (or lost) one of the screwdriver bits, included with my Borka Tools kit.
    Will you replace it?

1. We use only top quality screwdriver bits, which are supplied by one of the best screwdriver bits makers in the world. While traditionally having an extremely low failure rate, all of the screwdriver bits from Borka Tools are consumables. This is a common practice, for example, see "Exclusions" from Wiha (known tool maker from Germany); https://www.wihatools.com/no-hassle-guarantee. In line with this practice, Borka bits are not covered by warranty for damage or loss by the user. FYI, you can always purchase replacement bits. 1" long bit is only $.50, however, shipping by USPS First Class Mail is $4.50. There is nothing we can do to ship it at a lesser cost. So, purchasing a replacement bit will cost $5.00.  
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17. I have a product design idea, can I offer it to BorkaTools?

1. No, you should never offer any product design ideas to Borka Tools.
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Payment terms and refunds policy

Borka Tools, Division of Borka Enterprises, operates its business exclusively on the basis of available cash flow and does not use, as a matter of principle, bank loans, bank lines of credit and other related type of debt. This business model, chosen by Borka Tools, rules out any form of financing from Borka Tools to any third parties for purchases of Borka Tools products, for example such as allowing various forms of delayed payments. In line with our strategic objective to stay financially independent, terms of payment are configured to support such debt free model of operation.

1. All orders should be pre-paid before orders are delivered.

2. Customers, who make extensive use of payment delays in doing business with their suppliers by specifying, for example, fifteen days (net 15) or thirty days (net 30) terms, will not be able to use such terms with Borka Tools. Such customers should consider using their own bank credit lines, if they look for the benefit of delayed payment.

3. When we issue a partial or full refund to a buyer via PayPal, the fees paid by us to PayPal are no longer being returned to us. Fees are nearly 3.5% for domestic funding sources and 5.5% for foreign funding sources. What this means is that PayPal keeps the fees it charged for the purchase, eliminating our ability to return these fees to our customers.  Before October of 2019, PayPal only kept the fixed 30-cent transaction fee when a refund was issued but still gave back to the sellers the rest of the fees, and we could make 100% refunds. Because of this very unfortunate change in PayPal policies, we can only refund 96.5% (or 94.5%) of the amount, originally received from the buyer.
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Warranty terms and conditions

Borka Tools products, except for screwdriver bits (see below), are covered by a five year warranty against manufacturing defects, including parts and labor, with warranty period being initiated from the date of purchase. Pouches and cases are not covered by the warranty, unless these items, upon their return for our examination, are found to have pronounced manufacturing defects. Tool tubes and containers for small parts and fluids are not covered by the warranty.

Borka torque tools with mechanical damage on the outside, which may potentially affect either functionality or torque output accuracy, or the same tools which were misused, re-adjusted or altered by the user, are not covered by warranty.

Borka Tools uses top quality screwdriver bits, which are supplied by one of the best screwdriver bits makers in the world. While having an extremely low failure rate, all Borka Tools screwdriver bits are considered to be consumables, which is a common approach, practiced by many screwdriver bits vendors and suppliers. For this reason, screwdriver bits are not covered by the warranty.

Our customers residing in the U.S.A. are advised to contact Borka Tools directly with potential warranty claims, if they purchased our tools and accessories from the U.S. based Borka Tools dealers or directly from Borka Tools.

If product in question is found to have manufacturing defects, requiring certain repair or replacement, it will be done free of charge for the U.S. customer, who will be also reimbursed for up to $7.00 in shipping costs to Borka Tools.

Warranty limitations for international customers: Due to already high and constantly rising cost of international shipping, Borka Tools will not be able to directly provide above mentioned warranty to international customers, who should instead contact Borka Tools dealers in their countries of residence.
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